Creating WOW Now

First and foremost, the quality of your customers experience is what will decide their overall experience of your event. Did you have a timely schedule? Were there times the attendees could relax and catch up with colleagues? Were the break out sessions directed to the majority requirements and current with the times?

It’s all about your clients feeling appreciated and acknowledged even if only the small things like having ample breaks and having water available. The larger challenges such as sessions not starting on time or not having a clear schedule are among the fiascos that can be completely avoided when the proper amount of planning and execution takes place.

You must remember, even if you are an employee the event will always have competition for someone to stand in if the previous event was not run well, so make sure you stand out in the crowd. Create a reaction that will have your audience walking away appreciating your efforts.

One way of doing so is to always have personal connections with your attendees. Ask for their opinions and suggestions while they are at the event. Send feedback forms the first week after the event to make sure they have the details fresh in their minds.

Take every opportunity you have to recognize each client’s uniqueness such as specific dietary requirements. Make them feel comfortable and be sure to have more than enough staff available to assist them throughout the event.

And of course, be gracious to all who have taken the time to help you make your event the best ever.

Time Management

Everyone would love to end up with more time on Fridays than things to do, but in our world, it’s not likely to happen. So what’s there to do?

Time management is one of the most often requested presentations among all audiences. There are several techniques that will help you keep yourself organized and manage your time well enough to minimize the stress you might endure.

After all, the stress solves absolutely nothing. But it will sure enough slow you down, and cause all kinds of physical damage and keep you from having a restful night’s sleep. So if you’d like to stay one step ahead of the inevitable demand on your time.

First, it’s important to keep your list of To Do’s in an organized format. I like to use an Excel spreadsheet with timelines, names, phone numbers, email and mail addresses all in one file to make it easier to have all pertinent information in one place.

I typically have a second person run through my schedule and details to run through the file and double check my details. It helps to have a second opinion.

One of the biggest challenges in time management is remembering that we all have limits and we can only do the best we can do. Make allowances for things to go wrong and breathe a sign of relief when they don’t.

Bookmark & Share